Terms and Conditions for Landscaping Turnhamgreen Services
These Terms and Conditions apply to all landscaping services provided by Landscaping Turnhamgreen and set out the basis on which we accept bookings, carry out work, manage payments, and address cancellations, liability, and waste handling. By requesting a quotation, confirming a booking, or allowing our team to commence work, the customer agrees to be bound by these terms. Where any separate written agreement has been signed, that agreement will take precedence to the extent of any conflict. In these terms, references to “we”, “us”, and “our” mean Landscaping Turnhamgreen, and references to “you” and “your” mean the customer, property owner, occupier, or authorised representative placing the booking.
These terms are intended to provide clarity and fairness for both parties. Landscaping Turnhamgreen services may include garden maintenance, turfing, planting, hedge cutting, soft landscaping, hard landscaping, fencing, clearance, and associated outdoor work, depending on the quotation accepted. All services are subject to site conditions, access, availability of materials, and compliance with applicable law. We may refuse or suspend work where it would be unsafe, unlawful, or beyond the scope of the agreed service.
The customer is responsible for ensuring that the information supplied at booking is accurate and complete, including the site address, scope of work, access requirements, parking restrictions, hazards, and any relevant permissions. If the customer is acting for a landlord, management company, tenant, business, or other third party, they warrant that they have authority to instruct us. Any variation to the agreed scope must be confirmed by us in writing or by email before additional work is started. If no written variation is agreed, we are entitled to charge only for the original scope and to suspend any disputed extras.
Booking with Landscaping Turnhamgreen begins with an enquiry and a quotation. Quotations may be based on photographs, site visits, measurements, or information provided by you. A quotation is not an offer capable of acceptance unless we expressly state otherwise; it is an estimate of the likely charge based on the information available at the time. Once you accept a quotation and we confirm the booking, a contract is formed on these terms. We reserve the right to amend any quotation if the site differs materially from the description provided, if hidden issues are discovered, or if the customer requests changes before or during the works.
We may ask for a deposit or advance payment before a booking is secured, particularly for larger projects, special-order materials, or peak-period work. A booking is only confirmed when we have acknowledged acceptance and, where required, received the agreed deposit. Dates or arrival windows are given in good faith but are not guaranteed unless specifically stated in writing. Weather, supply chain issues, access problems, or emergency commitments may require rescheduling. Where a delay occurs, we will aim to rearrange the service within a reasonable period. Landscaping Turnhamgreen booking process depends on timely communication, accurate instructions, and customer readiness for the agreed date.
Payment terms will be stated on the quotation, invoice, or booking confirmation. Unless otherwise agreed, invoices are payable within the period specified on the invoice, and where no period is stated, payment is due on completion of the work or upon presentation of the invoice. We accept payment only by methods we notify to you from time to time. If payment is not made on time, we may charge interest and reasonable recovery costs to the extent permitted by law. We also reserve the right to suspend further work, withhold delivery of materials, or cancel future bookings where there is an overdue balance. No discount, retention, or set-off may be applied unless agreed in writing by us.
Where a project is divided into stages, payment may be requested after each stage is completed. For larger landscaping projects, we may issue interim invoices for labour, materials, plant, machinery, or waste disposal costs already incurred. Title to any supplied materials may remain with us until paid for in full, where lawful and appropriate. If you dispute an invoice, you must notify us promptly and pay any undisputed amount by the due date. Disputed charges will be reviewed in good faith, but a genuine dispute does not entitle you to withhold sums that are clearly due for completed work or materials already ordered on your behalf.
Cancellations must be made as soon as possible. If you cancel a booked service after confirming the appointment, we may charge a cancellation fee that reflects the losses reasonably incurred, including time reserved, labour already scheduled, materials ordered, or third-party costs. For work that requires pre-purchased materials or special preparation, cancellation charges may be higher and may include the full cost of non-returnable items. If we have already commenced work, you will be charged for all work performed up to the point of cancellation, together with any costs that cannot reasonably be avoided. We may also cancel a booking where you fail to provide access, withhold essential information, or ask us to perform work that would be unsafe or unlawful.
We may need to reschedule or cancel if circumstances beyond our reasonable control prevent us from performing the service, including severe weather, staff illness, equipment failure, material shortages, road closures, or legal restrictions. In such cases, we will use reasonable efforts to inform you and offer an alternative date. If we cancel and no alternative can be arranged within a reasonable time, any prepaid amount for undelivered services will be refunded, less any non-recoverable costs lawfully incurred on your behalf. The customer acknowledges that garden and landscaping work can be affected by seasonal conditions and that some delay may be necessary to achieve a safe and satisfactory result.
Liability is limited to the extent permitted by law. We will perform the services with reasonable care and skill, using suitable equipment and competent personnel. However, landscaping work may involve natural materials, uneven ground, weather-sensitive installations, and pre-existing defects that cannot always be fully predicted. We are not responsible for damage caused by hidden defects, unstable ground, defective underground services, pre-existing infestations, or conditions that were not disclosed to us and could not reasonably have been identified in advance. You should ensure that any known risks, such as buried cables, pipes, drains, irrigation systems, fragile structures, or protected features, are disclosed before work starts.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. Subject to that, we will not be liable for indirect, incidental, or consequential loss, including loss of profit, loss of enjoyment, loss of business, or loss arising from missed deadlines, except where such loss is a direct and foreseeable result of our breach. Where liability is established, our total liability for any claim arising from a service shall be limited to the price paid or payable for the relevant service, unless a higher limit is required by law.
You are responsible for protecting valuables, fragile items, ornaments, furniture, vehicles, and other personal property before work begins. We are not liable for damage caused by items left in areas where work is taking place, unless the damage results from our negligence. If you ask us to move items as part of the service, we will do so with reasonable care, but at your risk unless we have agreed otherwise in writing. Any plant material, lawn, or finished surface may require aftercare, watering, or maintenance, and we are not liable for deterioration caused by neglect, adverse weather, pests, disease, or misuse after completion.
Waste management is an important part of Landscaping Turnhamgreen services. We will handle waste in accordance with applicable UK waste regulations, including duties relating to storage, transport, transfer, and disposal. Where we remove green waste, soil, rubble, timber, packaging, or other materials from site, those materials may be taken to licensed facilities or handled by authorised waste carriers. You agree to provide accurate information about the nature and volume of waste and to inform us of any hazardous or unusual materials before work begins. We may refuse to remove items that are unsafe, prohibited, contaminated, or outside the scope of the booking.
Unless otherwise agreed, all waste generated by our works becomes waste for which we are responsible once removed from the site. However, if you request that materials be left on your property, reused, or stored for later collection, responsibility for those materials may remain with you. You must not ask us to dispose of asbestos, chemicals, paint, oils, gas cylinders, clinical waste, electrical waste, or any other regulated or hazardous material unless we have expressly agreed and are legally permitted to do so. If such materials are discovered unexpectedly, work may be paused while the issue is assessed, and any additional charges associated with compliance, specialist disposal, or safe segregation may be payable by you where lawful.
We expect customers to comply with all relevant environmental and site obligations, including obtaining any necessary permissions, permits, or consents for work affecting shared access, boundaries, trees subject to protection, or waste storage areas. If a local authority, landlord, managing agent, or other third party imposes restrictions that affect our ability to carry out the service or remove waste efficiently, you must notify us in advance. We may also require you to confirm that waste placed for removal belongs to the service contract and is not contaminated by prohibited items. The customer must not mix unrelated waste with material generated by our work without prior agreement.
Any plants, materials, or fixtures supplied by us remain subject to availability and may be substituted with comparable items if an exact match is unavailable, provided the substitution does not materially reduce the quality of the service. Natural products may vary in colour, size, shape, and seasonal appearance, and this variation shall not be treated as a defect. Where we provide design suggestions or practical recommendations, they are offered in good faith but do not amount to a warranty that a particular result will be achieved in every setting. Landscaping Turnhamgreen is not responsible for outcomes affected by site-specific conditions, weather, poor drainage, inadequate aftercare, or customer instructions contrary to our advice.
Completion occurs when the agreed work has been substantially performed, even if minor snagging items remain that do not materially affect the use or appearance of the service. If snagging is identified, you must notify us within a reasonable time so that we may inspect and, where appropriate, remedy the issue. Any right to remedy depends on prompt notice and on the issue not being caused by misuse, neglect, subsequent alteration, or third-party interference. We may require access to inspect any alleged defect before accepting responsibility, and you must take reasonable steps to preserve the condition of the work pending inspection.
Governing law and jurisdiction for these terms are those of England and Wales. Any dispute arising from or in connection with a landscaping contract, quotation, booking, payment, cancellation, waste issue, or liability claim shall be governed by the laws of England and Wales and, subject to any mandatory consumer rights, shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these terms is found unlawful, invalid, or unenforceable, that provision shall be treated as removed to the minimum extent necessary, and the remaining provisions shall continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right.
These Terms and Conditions form the entire agreement between you and Landscaping Turnhamgreen in relation to the service, unless replaced or varied by a signed written contract. Any headings are for convenience only and do not affect interpretation. The customer should read these terms carefully before booking, as they explain how our landscaping services are organised, when payments are due, what happens if plans change, and how risks are allocated. By proceeding with a booking, you confirm that you have authority to accept these terms and that you understand the obligations relating to access, site readiness, payment, waste handling, and lawful use of the service.
